Rock Court Surgery in Liverpool is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 7th November 2016
Rock Court Surgery is managed by Rock Court Surgery.
Contact Details:
Address:
Rock Court Surgery 4 Crystal Close Liverpool L13 2GA United Kingdom
Telephone:
01512280672
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-11-07
Last Published
2016-11-07
Local Authority:
Liverpool
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Rock Court Surgery on 28 September 2016. Overall the practice is rated as good.
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.We saw good evidence of improving the service by learning from adverse events and errors. Improvements were evident when patient complaints had been made.
The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice.
Feedback from patients (on the day of inspection) about their care was consistently positive.
The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs.
The practice had good facilities and was well equipped to treat patients and meet their needs.
The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced with stakeholders and was regularly reviewed and discussed with staff.
The practice had strong and visible clinical and managerial leadership and governance arrangements.
There were also areas of practice where the provider should make improvements as follows:
A system should be in put place to enable the practice nurse to receive appropriate clinical supervision and support.
The practice should undertake a legionella risk assessment for the building.
Regular infection control audits should be undertaken.
The practice should develop a business continuity plan for major incidents such as power failure or building damage.
The practice should review the guidelines and best practice information to ensure staff have access to the most up to date information at all times.
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