This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Rivington Way Surgery on 10 April 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We also visited the branch surgeries as part of the inspection. The inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

We rated the population group People whose circumstances may make them vulnerable outstanding because:

• The practice worked with the local women’s refuge and provided single point of contact primary health care to all the people who resided there. This also included immediate access to services when required. They also supported the refuge by providing donations such as clothing, baby items and toiletries. Staff also bought presents for the children of the residents at Christmas out of their own money. The refuge commented positively regarding the impact of the service on its residents.

Please refer to the detailed report and the evidence tables for further information.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care