The inspection took place on 12 April 2017 and was unannounced.

This was the first inspection of the service since it was registered with The Care Quality Commission (CQC) in 2015.

Riverside Point is a residential home owned and managed by Bright Futures Care, which provides support for young people and adults with autism and learning difficulties. The accommodation comprises of four linked three story terraced properties each providing spacious living accommodation for two people. It is located in an area which offers privacy, but people also have easy access to local amenities in the community, such as shops, parks and libraries.

Bright Futures as an organisation provides various services to people with a learning disability including educational and residential services. The aim of the service is to provide people with a positive opportunity to learn and develop the skills necessary to become more independent whilst receiving care and support in a safe environment

Each person has their own bedroom with en-suite facilities and they are encouraged to decorate and develop their room as they wish. Riverside Point has secure gardens to provide sensory stimulation for individual residents.

At the time of the inspection eight people were living in the home.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People lived in a safe and comfortable environment. They were able to take risks and were supported to make decisions which reflected their preferences and individual needs. The staff worked in an extremely person centred way, by responding to the person's individual communication needs to make sure the care and support they were provided with was right for each person. This included the way in which they responded to risks, making sure people felt safe and had the support they needed in any given situation. This meant that each person had a bespoke service which was developed with them and changed to reflect the changes taking place in their lives, confidence and abilities. This was confirmed by the relatives and professionals we spoke with, who felt the person centred approach was a particularly positive feature of the service.

People who used the service and their relatives spoke of the outstanding care delivery. They told us the provider and staff of the service went above and beyond to ensure they received a person centred service. Staff maintained people’s privacy and dignity ensuring any care or discussions about people’s care were carried out in private. We saw interactions both verbal and non-verbal between staff and people who used the service were caring and respectful with staff showing patience, kindness and compassion. We observed staff knew and understood the people they cared for and ensured people were provided with choices in all aspects of daily life by way of discussion.

Each person had a plan of social, leisure and educational activities which were tailor made for them and considered how they wanted to live their lives as well as their emotional and health needs. The staff worked very closely with a team of healthcare consultants to make sure support was planned in an appropriate and individualised way. This meant that all the decisions about people's care and support were well thought out and included the perspectives of different professionals. They had regular and comprehensive discussions to review each person's support plans to make sure they always considered their holistic needs. They monitored how people reacted and felt about each situation they were exposed to so that care could be adjusted to ensure it met the person's need. People were involved in planning their own ca