This practice is rated as Good overall. (This was the first inspection for the provider)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Riverbank Medical Services on 25 April 2018. This inspection was carried out as part of our inspection programme and because there was a change to the registration.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice investigated them thoroughly, learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use, were able to see a named GP and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• Patient survey figures were consistently above average when compared to CCG and national averages. Patients told us the practice team were caring, respectful and kind.
• The practice had good facilities and was well-equipped to treat patients and meet their needs.
• Safety alerts were reviewed and cascaded to the relevant clinicians. Searches were logged and carried out to ensure action was taken against the alerts and patients were safeguarded.
  

The areas where the provider should make improvements are:

• Take action to highlight the location of the defibrillator by placing a sign on the reception door.
• Develop a training matrix to enable sufficient oversight of staff training.
• Take action to ensure the oxygen cyclinder is at least half full.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.