Letter from the Chief Inspector of General Practice

River Wey Medical Practice was inspected on 2 October 2014. The inspection was a comprehensive inspection.

Overall the practice provided a good service for patients.

Our key findings were as follows:

• Patients were able to access same day appointments in case of an emergency.
• Patients were treated with dignity and respect and involved in their treatment.
• Each patient had a name GP to promote individualised care.
• Specific appointments were available which could only be booked by a GP for patients who had received hospital or outpatient treatment or on going primary care.
• Another example was the use of a British Sign Language (BSL) interpreter, a receptionist explained they were aware of a patient who was hearing impaired and had booked a BSL signer to be present at their appointment.
• A copy of the practice information leaflet in CD format was also available for patients who have impaired vision.

We saw areas of outstanding practice including:

• Joint consultations with GPs and psychiatrists to assess patients’ needs.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice