Rivenhall Dental Practice, Cramlington.Rivenhall Dental Practice in Cramlington is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 11th January 2013 Contact Details:
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20th December 2012 - During a routine inspection
We spoke with seven people to find out their opinions of the treatment they had received at the practice. People were complimentary about the service they received. One person said, “It’s an excellent service with a dentist with a great personality.” People told us they were involved in planning their treatment since they were given information about possible options for treatment. We concluded that people's views and experiences were taken into account. People made positive comments and indicated they were pleased with the treatment they received. People described the treatment as "excellent." We considered that people experienced care, treatment and support that met their needs and protected their rights. People told us the practice was always clean. One person commented, "It's spotless." We found that people were cared for in a clean, hygienic environment. People told us that they thought staff knew what they were doing. We found that people were cared for by staff who were skilled and supported to deliver care and treatment safely and to an appropriate standard. People were positive about the quality of the service they received. They felt that staff took account of their needs and wishes when providing treatment. We found that the provider had an effective system in place to regularly assess and monitor the quality of service that people receive.
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