About the service: Right Choice Recruitment Solutions Ltd provides personal care to people in their own homes. The type of support people received varied from regular visits to live-in care. At the time of our inspection the service was supporting four people.

People’s experience of using this service: People received a highly personalised service. The management team were committed to providing a high-quality service and this aim was shared by the staff team. People told us the service responded promptly to any changes in their care needs or scheduled visits. Staff were matched with people and people were given time to get familiarised to new staff members. People told us their choices were respected and staff did not impose restrictions on them.

People told us they were treated with kindness and their independence was encouraged. Staff were caring in their approach and demonstrated an aim to get things right for people. Staff supported people to maintain relationships with those close to them and respected their privacy.

Risks to people’s safety were continually assessed and measures implemented to keep them safe. Staff were aware of their responsibilities to safeguard people from potential abuse. Medicines were managed safely and regular checks of medicines practices were completed. Accidents and incidents were recorded and reviewed to ensure lessons were learned. People’s healthcare needs were recorded and any concerns were acted upon promptly.

There was a focussed management team in place who ensured that staff understood the ethos and values of the service. Staff felt supported and valued in their roles. Quality assurance systems were robust and designed to ensure they would be effective in driving quality as the service grows.

Rating at last inspection: This was the first inspection of Right Choice Recruitment Solutions Ltd since their registration with the Care Quality Commission. Services are inspected within 12 months of being registered by CQC.

Why we inspected: This was a planned fully comprehensive inspection.

Follow up: We will continue to monitor all intelligence received about the service to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk