We spoke with people who use the service. They told us staff were friendly and approachable and spoke to them in a respectful way. People told us staff treated them with dignity and communicated well. One person told us “everyone here is so caring”.

People told us they had discussed the treatment options available to them and felt they were able to make informed choices about their treatment. One person said “I received a written estimate of the cost (of the treatment). I actually paid less than the estimate.” This shows that people who use the service understood the care and treatment choices available to them. None of the people we spoke with had experienced any difficulty in making appointments. One person said “You have no problem with appointments. If it’s an emergency they get you in straight away.”

People told us they felt the practice delivered care and treatment in a way that met their needs; they felt safe at the service and never seen anything of concern. People felt the practice was clean and told us staff always wore gloves and other protective clothing to prevent cross contamination; this was confirmed by our observation on the day. We saw that the practice had systems to reduce the risk of infection.

People told us they had the opportunity to complete patient comment forms and a satisfaction survey. The practice patient information leaflet contained information about opening times, emergency contacts, fees and the complaints procedure.