About the service: Reliance Independent Living Limited is a domiciliary care service providing personal care for people living in their own homes. At the time of the inspection, the service was providing care for 10 people.

People’s experience of using this service: People we spoke with spoke very highly of the registered manager and the staff who provided the care. One person told us “They do exactly what they claim in their name. They are reliable and help my independent living. I couldn’t ask for more.”

Care plans were clearly recorded. They detailed how people wished and needed to be cared for. They were regularly reviewed and updated as required. We saw that relatives were involved in supporting staff to understand how people wished to be cared for.

Staff employed by the service were trained and supported to meet people’s needs safely.

Medicines were administered safely and in accordance with the service’s policy. The registered manager did spot checks so the staff were closely monitored.

The service was flexible in the support that they provided and worked in conjunction with health professionals to provide the best possible care for people.

The registered manager understood the Mental Capacity Act (2005) and how to ensure its safe application when supporting people to make decisions about their lives.

The service was a small, family run business which prided itself on providing quality care. The provider told us that they never accepted a care package unless they were 100% confident that they could meet the person’s needs to a high standard.

Rating at last inspection: This was the first inspection for this service since it registered with CQC.

Why we inspected: This was a planned inspection and the first for this service.

Follow up: We will continue to monitor the service and will inspect again in accordance with our inspection principles.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk