During our inspection we spoke with four patients who had received treatment, they told us:

“The team are personable and efficient.” “I came here on recommendation, they found issues here that my past dentist ignored. I am 100% pleased.”

One of the receptionists told us: “Patients are looked after really well from the moment they walk through the door.”

We observed the receptionist and the dental practice manager greeting patients by name, creating a welcoming atmosphere and checking with patients before and after treatment.

We looked at five patient records which included copies of signed consent; these were signed by the patient or legal guardian where necessary.

We saw the safeguarding policy, which included a simple flow chart of action and details of who to contact within the local authority should they have any concerns.

We observed that all areas of the premises were maintained to a high standard, with all areas clean and tidy. We spoke with the manager and the nurse lead for infection control, they were clear about their roles and responsibilities for cleanliness and infection control.

We saw copies of patient feedback collected over the past twelve months. We noted that questionnaires were clearly available for patients to complete in reception.

Comments included; ‘Excellent and made me feel comfortable, informed at every juncture.’ ‘A reminder text, especially if appointments are 6 months away.’