We found that “Refresh” dental care was a small independent practice, which had operated from the location for many years. We observed the practice to be visibly clean and fresh and all areas were wheelchair accessible. There was a waiting room with reading information for patients, a comments folder and toys for children. There was a separate “reception are and one surgery. On the day of our inspection visit we were unable to speak to people who used the service as no one was booked in during our inspection visit. However, we did speak with people following the inspection visit and they spoke positively about their experiences. One person said they had attended the practice for many years and felt comfortable with the dentist and the staff. Another said “the dentist was patient and operated in a calm and reassuring environment which assisted in making the experience more positive”. We checked records and were able to see people’s medical history was obtained; people were offered “printed” treatment plans. We reviewed infection control measures and made observations of the decontamination process. We looked at quality monitoring procedures at the practice.