As part of our inspection we spoke with two people before they were called into the surgery to see the dentist. We spoke to them again after they had completed their treatment. One person had attended both the dentist and dental hygienist. Another person told us "We come as a family group and have seen the same dentist over the years. This dentist we have is very professional and puts us at ease, the children don't have any anxieties about coming for their treatment." Another person told us; I receive excellent care from very friendly staff and would recommend the practice to my friends my family already come here."

We spoke with various staff members, looked at records, policies and procedures and observed people being attended to by staff. The staff made available all the records we asked to see and we saw the practice had improved in obtaining people's feedback.

People told us they felt safe in the surgery and felt confident in reporting any issues of concern to any of the staff employed at the practice. We did not receive any complaints during our discussions but did receive complimentary comments such as; "It's a lovely practice, the staff are friendly and welcoming."

We saw that written information was readily available for people, informing them of the prospective treatment and charges. This information was included in the treatment plan they were given by the dentist.