Reddown Road is a supported living service. Supported living services are where people live in their own home and receive care and/or support in order to promote their independence. The accommodation was provided by another organisation and as Reddown Road is not registered for accommodation with the CQC, the premises and related aspects were not inspected. The service provides support to seven people with a learning disability. There were seven people using the service at the time of our inspection.

This inspection took place on 12 January 2018. It was undertaken by one inspector and it was unannounced. This was the first inspection of the service since it registered with the Care Quality Commission in 2017.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were trained and understood how to protect people from neglect and improper treatment. People’s risks were assessed and plans were in place to mitigate them. There were staff available in enough numbers to ensure people remained safe and well supported. Staff administered medicines in line with the prescribers instructions and ensured that good hygiene practices were followed.

People’s needs were assessed and reviewed regularly or when their needs changed. The registered manager supervised staff and ensured they had the skills and knowledge to support people effectively. People ate healthily and were supported to have timely access to healthcare professionals when required. People were treated in line with the Mental Capacity Act 2005.

People told us that the staff supporting them were caring. Staff supported people to maintain the relationships that were important to them. People’s independence and dignity were promoted and staff respected people’s privacy.

People received care that was individualised and responsive to their needs. People had care plans which detailed how people’s needs and preferences should be met by staff. People engaged in a variety of activities and a clear complaints procedure was in place.

There was a registered manager in post who promoted an open culture at the service. People and their relatives were encouraged to give feedback to the service to shape the delivery of care and support. The service worked in partnership with health and social care professionals. The provider had robust quality assurance processes in place to maintain standards and drive improvements.