Ravensworth Surgery in South Shields is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th April 2017
Ravensworth Surgery is managed by Dr Sreeni Vis-Nathan/Dr Parvathy Bowes.
Contact Details:
Address:
Ravensworth Surgery Horsley Hill Road South Shields NE33 3ET United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Location name on 29 March 2017. Overall, the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The areas where the provider should make improvement are:
Reduce the risk of contamination of water systems by legionella bacterium by undertaking the regular monitoring actions recommended within the latest legionella risk assessment.
Consider the development of a practice business plan to support them in delivering and improving the service offered.
Increase the opportunities for patients to feedback about their experiences of the service by setting up and maintaining an effective patient participation group.
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