Ramsbottom Medical Practice, Carr Street, Ramsbottom, Bury.
Ramsbottom Medical Practice in Carr Street, Ramsbottom, Bury is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 10th August 2018
Ramsbottom Medical Practice is managed by Ramsbottom Medical Practice.
Contact Details:
Address:
Ramsbottom Medical Practice Ramsbottom Health Centre Carr Street Ramsbottom Bury BL0 9DD United Kingdom
Letter from the Chief Inspector of General Practice
This is a focused inspection of Ramsbottom Medical Practice on the 09 November 2016 in one area within the key question safe. The evidence was reviewed at Ramsbottom Medical Practice.
We found the practice to be good in providing safe services. Overall, the practice is rated as good.
The practice was previously inspected on 21 May 2015. The inspection was a comprehensive inspection under the Health and Social Care Act 2008. At that inspection, the practice was rated good overall but requires improvement for providing safe services.
At the inspection on 09 November 2016 we found that the required improvements had been made.
During the inspection we reviewed a range of documents which now demonstrate they have made the required improvements.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Ramsbottom Medical Practice on 21st May 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing effective, caring, responsive and well led services. It required some improvements in safety. The practice was good for providing services for all the population groups.
Our key findings across all the areas we inspected were as follows:
The practice had undergone a period of considerable change over the previous eighteen months. During this period when there had been alterations to the structure and to the staff and leaders, the practice had continued to provide an effective service to its patients.
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients were assessed and well managed with the exception of risks relating to recruitment checks such as the retention of required documentation for all members of staff.
When things went wrong, information about the event and learning was not always effectively shared so that all staff knew how to minimise re-occurrence in the future.
Patients’ needs were assessed and care was planned and delivered following best practice guidance.
Not all staff received support and training appropriate to their roles. Prior to the inspection, training needs had been identified and planned but training that had been provided and undertaken was not consistently recorded.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Some patients said they found it difficult to make an appointment with a named GP in a timely manner. However they said there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs. We found concerns that the reception and waiting area were too small and patient conversations could be overheard.
There was a newly embedded leadership structure whereby staff felt supported and knew who to approach regarding different issues.
Policies, procedures and protocols were available for staff to refer to in various different areas of the practice. Some policies needed review so that they reflected current practice and all policies needed to be in one easily accessible place for staff to quickly refer to without having to leave their work station.
The practice proactively sought feedback from staff and patients, which it acted on.
However, there were also areas of practice where the provider needs to make improvements.
Importantly, the provider must:
Ensure systems to manage medicines are effective.
Ensure that recruitment procedures are established and operated effectively and the information specified in Schedule 3 is available in relation to each person employed by the practice.
In addition the provider should :
Establish and effectively operate systems that assess, monitor and improve the quality and safety of the services provided..
Operate a service which is transparent, collaborative and open about performance and that events of significance and any learning therefrom is shared with all relevant staff.
Provide policies and procedures which are practice specific, are reviewed and kept up to date and are easily accessible at all times by all members of staff.
Implement a system to identify, record and effectively plan all staff training and provide support, training and appraisal that is consistent for all members of staff..
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