We completed an announced inspection at Radis Community Care-West End Village on 14 and 16 December 2016. This was our first inspection since the provider registered with us in August 2014.

Radis Community Care-West End Village are registered to provide personal care to people living in their own apartments within a complex. There are 33 apartments within the scheme, and at the time of our inspection, the service supported 39 people.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who knew how to keep them safe. People’s risks had been assessed and were being appropriately managed. People were supported by staff who had been recruited safely. People received their medicines safely by competent staff. There were systems in place to check people received their medicines safely.

People and their relatives told us they were happy with their care, and were cared for by staff who had the required skills and support to deliver care to them. People were encouraged and supported to make their own decisions where possible and staff knew about the principles of the Mental Capacity Act 2005 (MCA).

People were happy with the support they received to eat and drink, and were supported to maintain good health and had access to healthcare when required.

People were supported by staff who treated them with kindness. People were involved in making decisions about how their care and support was provided, and staff supported people in a way that maintained their privacy and dignity and promoted their independence.

People and their relatives felt involved in the assessment, planning and review of their care and support needs. People and their relatives knew how to raise a concern or complaint and the provider took action to address and resolve complaints.

People and staff were encouraged to give feedback on the service. Staff felt supported in their roles and understood their responsibilities. Systems were in place for monitoring and checking the quality of the service and were effective in identifying areas for improvement.