This inspection took place on 23 February 2017 and was announced.

Radis Community Care Limited is registered to provide personal care to people of all ages living in their own homes. They were providing personal care to 95 people at the time of our inspection.

The service had a registered manager in post. ‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People were supported by staff who had been trained to understand how to recognise abuse and discrimination. Systems were in place for staff to follow which protected people and kept them safe from avoidable danger and harm. Staff were confident in reporting any concerns they had about a person's safety.

People received care and support from staff that were trained to be effective in their role. Staff had the skills and knowledge to understand and support people's individual needs. The training they received was kept up to date.

People's rights were protected and they had choices in their daily lives. People were supported to maintain their diet and health needs where required. Staff were caring and people's privacy, dignity independence and individuality was respected and promoted by staff.

People received care from staff that were suitably recruited, supported and in sufficient numbers to ensure people's needs were met. This was because the provider had undertaken the relevant checks to ensure the staff they employed were suitable to work with people

Staff asked people's permission before they helped them with any care or support and understood the importance of obtaining consent. People's right to make their own decisions about their own care and treatment was supported by staff.People that needed assistance to eat and drink received support to ensure they had enough. Staff helped people to access healthcare services when this was required.

People were supported by staff who knew them well and had good relationships with them. People were involved in their own care and felt listened to when they made their wishes known. Staff protected and respected people's dignity and privacy when they supported them. People received care and support that was individual to their needs and preferences

People and their relatives knew how to complain about the service and felt comfortable about doing so

The provider carried out annual satisfaction surveys with people using the service. The registered manager had systems for monitoring the quality of the service and had taken action when improvements were needed.

We carried out this inspection to check on the care and welfare of people using this service. Our inspection was discussed and arranged two days in advance. This was to ensure that we had time to see and speak with the staff, as well as people using the service. Fifty people received care and support when we undertook our inspection. We spoke with 21 people using the service or their significant other. We also spoke with four staff and the registered manager.

Everyone spoken with about the care they received offered positive comments. People felt comfortable with the staff and the care and support delivered. No one complained about there being regular changes with the staff that provided support. One person said, “It is a very good service, I am quite satisfied.”

People had care records and understood the care and support choices available to them. The information about how people needed to be supported was not always included in the care records, to ensure they received safe and consistent care.

The staff received training that was appropriate for their individual needs and provided them with the information they needed to care for people living in their own home.

We saw that the provider had implemented monitoring systems, but not all systems were effective in maintaining the quality of the service delivered.

We spoke with one person who used the service and two relatives. We also spoke to two members of staff, the training officer and the manager. We made efforts to contact more people and staff but were unsuccessful.

Care plans contained clear guidance for staff on people's needs and how these should be met. This was done in a way that reflected people's individuality and preferences. People told us that staff "Listen to what I want and how I want it done". A relative told us that the agency was "Absolutely brilliant". They told us that service received was "Excellent".

Systems were in place to make sure that checks were made when new staff started working at the agency to make sure that they were suitable. Staff felt very well supported by the management team.

The service supplied people with information about how to raise any concerns and complaints.

Appropriate equipment was provided and serviced by healthcare professionals. Staff were trained so that they could use it safely.

This inspection took place on 18 and 20 March 2015 and was announced. We told the registered manager two days before our visit that we would be visiting to ensure they were available.

Radis Community Care (Shrewsbury) is registered to provide personal care to people living in their own homes. The service is registered as a domiciliary care agency and supported living service. At the time of our inspection 75 people were receiving personal care from the service. The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection on 28 February 2014 we found the provider was not meeting the legal requirements for assessing and monitoring the quality of service that people received. At this inspection we found that improvements had been made and the provider had met the requirements. The provider still needed to make some improvements in monitoring the outcomes of checks completed by staff.

People felt safe when staff supported them in their own homes. Staff were trained and understood their responsibilities in preventing and reporting any suspected abuse.

Staff understood how to support people safely and how to protect them from unnecessary harm. Risk assessments were in place and staff knew how to minimise risk when supporting people with their care. The registered manager dealt with and understood their responsibility in dealing with any accidents or incidents that may occur.

People were supported by staff who had the skills to meet their needs. Staff had received training relevant to their roles and felt supported by the registered manager. Checks had been completed on new staff to make sure they were suitable to work in people’s homes.

People told us they made their own decisions about their care and were involved in how their care was planned and delivered. People had good relationships with staff and felt respected and listened to by the staff.

People were supported to access healthcare when they needed it. They were assessed and offered support when they needed help with preparing meals or help with eating and drinking enough.

Staff supported people in line with their care plans and people told us their permission was sought before staff helped them with anything.

People and relatives knew who they could raise their concerns with and felt confident they would be listened to. Complaints were investigated and responded to in line with the provider’s complaints policy.

Systems were in place to assess the quality of the service provided. People who used the service were asked to comment on the quality of service they received. Improvements had been made to the service based on people’s feedback and our last inspection.