This inspection was announced and took place on 27 October 2016. This was our first inspection since the provider registered with us in August 2014. Radis Community Care (Jubilee Court) is registered to provide personal care support to people living in their own apartments within a housing complex in Stafford. There are 34 apartments within the scheme and at the time of our inspection, 22 people were receiving personal care support visits.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe having support from the staff in their own homes. Staff had a good knowledge and understanding of how to protect people from harm and abuse. They knew how to report any concerns and were confident in how to do this. Risks to people’s safety had been assessed, and staff knew how to support people to reduce any risk of harm. There were enough staff to meet people’s needs and the provider had recruitment processes in place to ensure that staff were suitable to work with people. People were supported to have their medicines safely.

People were supported by staff who had the knowledge they needed to carry out their roles. Staff received training and support to develop their skills. People were able to make decisions about their support and staff gained their consent before care was provided. Staff knew how to support people to make choices and were aware of what to do if people could not make decisions for themselves. People were able to make choices about their meals and were supported to maintain their health and wellbeing.

People had developed positive relationships with staff, and they were supported in a kind and caring manner. They were listened to by staff who knew them well, and were encouraged to maintain their independence. People’s privacy and dignity was respected and promoted, and relatives were able to continue to be a part of people’s lives.

People were involved with the planning of their care and received support that was individual to them and responsive to their needs. People were able to participate in activities that they enjoyed. They knew how to raise any concerns or complaints and these were dealt with in an open and timely manner.

People were happy with the support they received from the service. Feedback was encouraged from people and their relatives. Staff were clear about their roles and responsibilities, and there were systems in place to monitor the quality of the service and drive continuous improvement.