About the service: Radis Community Care (Cullum Road) provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. In August 2018 Radis Community Care (Cullum Road) took ownership of the service, which was previously owned by another care provider. At the time of visit there were 31 people using the service, living in 31 flats. One flat was vacant at the time of our visit.

What life is like for people using this service:

• People receiving support from Radis Community Care (Cullum Road) have their needs met by sufficient numbers of suitably trained staff. People told us staff were kind and caring towards them and knew them as individuals.

• The service provided meaningful activities for people and they were supported to access activity in the community. This helped to reduce the risk of social isolation

• People were provided with support, where required, to maintain good nutrition and hydration.

• The service had sought people’s preferences in coming to the end of their life and there were end of life care plans in place.

• The service worked well with other organisations to ensure people had joined up care. External healthcare professionals made positive comments about the service provided to people.

• People were supported to make and attend appointments with external healthcare professionals where required.

• People and their representatives were involved in the planning of their care and given opportunities to feedback on the service they received. People’s views were acted upon.

See more information in Detailed Findings below.

Rating at last inspection: This service registered with the Commission on 19 September 2018 and this is their first inspection.

Why we inspected: This was a planned inspection following the service’s registration with the Commission.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.