About the service: Radis Community Care is a domiciliary care agency. It provides personal care to people living in their own apartments within an extra care housing scheme known as Clarence Park Village. It provides a service to older people. There were 29 people receiving a personal care service at the time of our inspection.

People’s experience of using this service:

People described how they felt safe with staff who treated them with respect. Staff understood how to protect people from the risk of harm or abuse. Risks related to people's lives had been assessed so staff had guidance in providing safe care to meet people’s individual needs. People were supported by staff who were knowledgeable about the risks associated with the spread of infection.

People were happy with how their care calls were arranged to meet their needs as planned. Staff felt there were enough staff deployed to meet people's needs and arrangements were in place to ensure this was consistently so. The registered manager and provider followed appropriate recruitment procedures to assure themselves prospective staff were suitable to work with people who used the service. People were supported with their medicines safely and to eat and drink where this was required in accordance with their care plan.

People’s needs were assessed prior to them receiving a care service in their own homes. The provider had arrangements for new staff to receive induction training. There was ongoing training for all staff. Staff were supported in various ways including regular one to one and staff meetings to ensure they could provide care effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the arrangements in place supported this practice.

People described staff as kind, patient and caring and felt staff respected their dignity and independence. People had been actively involved in deciding their care and personal routines. Care plans were personal to the individual and included people’s preferences and care needs. There was a system to manage complaints and people were confident of a response.

People who used the service and staff were positive about how the care services provided were managed, their views were sought and reflected positive experiences. There were arrangements in place, so regular quality checks were undertaken and on the competency of staff. In addition, the registered manager showed a responsive approach to making ongoing improvements to ensure people continually received a quality service.

Rating at last inspection: This is the provider’s first inspection since registering a change of name with the Care Quality Commission [CQC].

Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up: We will continue to monitor the service through the information we receive until we return, as part of the inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk