About the service: Radfield Home Care Worcester is a domiciliary care agency. It provides personal care to people in their own houses or flats. At the time of the inspection there were 26 people receiving personal care.

Not everyone using Radfield Home Care Worcester receives regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks relation to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People’s experience of using this service:

People were happy with the service they received and liked the staff who they found to be kind and caring. People felt safe while receiving care and support. Management and staff had an awareness of their responsibility regarding reporting any actual or suspected abuse.

People received a consistent and reliable service, provided by staff who they were familiar with.

Risks to people’s care were assessed and reviewed in the event of changes. These assessments provided guidance for staff and involved people and family members. Care plans were detailed, and person centred to match the individual needs of people using the service.

People were supported with their medicines as prescribed. People received the care and support they needed to ensure they received meals and assistance with their healthcare needs.

Checks were made before staff commenced working with people. Staff undertook shadowing experiences with more experienced members of staff to introduce them to people and their role.

Staff and management worked with other agencies and professional. Staff received induction training and ongoing training to meet the needs of the people they supported. The care manager was aware of where some staff needed to undertake refresher training. A new training facility was in progress in order to provide staff with local training.

People were treated with respect and dignity and could make choices about their care and support. Staff ensured people consented to care being given. Staff had knowledge about infection control procedures and used protective equipment to reduce the risk of cross infection.

People and their relatives told us any concerns or complaints made would be listened to. Staff felt well supported by the management. The provider had systems in place to monitor the service.

Rating at last inspection: This was the first inspection since a change in provider registration.

Why we inspected: This was a planned inspection based on the date of the provider’s registration with the Care Quality Commission.

We found the service met the requirements for ‘Good’. The overall raring of the service was ‘Good’.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Follow up: We will continue to monitor intelligence we received about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.