At the time of our inspection there was no one willing to speak with us in person due to them receiving treatment. We therefore used comments sent to the provider to obtain peoples views about the service. These were taken from feedback of a questionnaire which was completed by 60 people using the service in May and July 2012. The responses had revealed people would like more information before they start treatment especially about fees. The provider had responded by ensuring staff fully explain any relevant fees to people with an aim that at least 80% of people would strongly agree that they receive this information in the next set of responses.

The questionnaire done in August 2012 was completed by 19 people and showed 90% agreed that the options for treatment and care were fully explained to them with 80% felt there treatment choices were supported although one person said "Don't think options came in to it, the dentist explained what course of treatment they were doing but no alternatives."

The comments from the patient questionnaire carried out in May and June 2012 were;

"Very happy with the service."

"Very informative, very nice staff."

"Best dentist I have ever been to."

"Great dental surgery, been coming for years, highly satisfied."

and in August;

"Very helpful staff, pleasant atmosphere - very good all round. Would recommend."

"Receptionists are very nice. They need a pay rise."

"The hand hygiene is very good."

"Always satisfied. Thank you."