People who use the service were not available for interview during our visit. We contacted them by telephone and they told us they were satisfied with the treatment they had received and way it was provided. One person said "This is the best dentist I've ever had". Someone else commented "I used to have a dentist in Harley Street but this one is far better". They said the procedure for consultation and treatment had been fully explained to them as well as the fees charged and they had signed consent to treatment. They were also told about any risks that might arise from treatments chosen.They felt treated with dignity, respect and had received consultations and treatment in a way that maintained their privacy.

They did not comment on the clinic's safeguarding or infection control systems. They did tell us they thought the clinic was kept clean and tidy.