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Care Services

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Queens Walk Practice, Ealing, London.

Queens Walk Practice in Ealing, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 6th July 2017

Queens Walk Practice is managed by Queens Walk Practice.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-07-06
    Last Published 2017-07-06

Local Authority:

    Ealing

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

1st June 2017 - During an inspection to make sure that the improvements required had been made pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Queens Walk Practice on 16 February 2016. The overall rating for the practice was good. However, within the key question safe some areas were identified as ‘requires improvement’, as the practice was not meeting the legislation for Safe care and treatment; Good governance; Staffing & Fit and proper persons employed.

The practice was issued requirement notices under Regulation 12, Safe care and treatment; Regulation 17 Good governance; Regulation 18 Staffing; and Regulation 19 Fit and proper persons employed. The full comprehensive inspection on 16 February 2016 can be found by selecting the ‘all reports’ link for the Queens Walk Practice on our website at www.cqc.org.uk.

This inspection was a focused desk based review carried out on l June  2017 to confirm the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations we identified in our previous inspection on 16 February 2016. This report covers our findings in relation to those requirements and also any additional improvements made since our last inspection.

Overall, the practice is rated as good.

Our key findings were as follows:

  • The practice had implemented and was following a system to ensure all MHRA and medicines alerts were acted on.

  • All staff acting as a chaperones had the appropriate Disclosure and Barring Service check (DBS check) completed.

  • Locum staff at the practice had all the necessary employment checks.

  • A cleaning schedule was in place and was being monitored.

  • Staff had received appropriate infection control training and they were infection control audits in place.

  • Health care assistants were working in accordance to Patient Specific Directions to ensure they delivered care safely.

  • A risk assessment had been completed for the safe keeping of a large liquid nitrogen container used for surgical procedures to ensure it was stored safely.

In addition improvements had been made in the following areas we had recommended :

  • Improvements had been made to the recording of patients care plans.

  • The practice was ensuring that palliative care meetings were held.

  • The recording of team meetings was consistent to ensure staff had access to them if they had been absent on the day of the meeting.

  • The practice had developed and was following a formalised system of identifying carers.

We reviewed this information and made an assessment of this against the regulations.

The practice supplied an action plan and a range of documents which demonstrated they are now meeting the requirements of Regulation. Regulation 12 Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 Safe care and treatment; Regulation 17 HSCA (RA) Regulations 2014 Good governance; Regulation 18 HSCA (RA) Regulations 2014 Staffing; and Regulation 19 HSCA (RA) Regulations 2014 Fit and proper persons employed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice
16th February 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Queens Walk Practice on 16 February 2016. The overall rating for the practice was good. However, within the key question safe some areas were identified as ‘requires improvement’, as the practice was not meeting the legislation for Safe care and treatment; Good governance; Staffing & Fit and proper persons employed.

The practice was issued requirement notices under Regulation 12, Safe care and treatment; Regulation 17 Good governance; Regulation 18 Staffing; and Regulation 19 Fit and proper persons employed. The full comprehensive inspection on 16 February 2016 can be found by selecting the ‘all reports’ link for the Queens Walk Practice on our website at www.cqc.org.uk.

This inspection was a focused desk based review carried out on l June  2017 to confirm the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations we identified in our previous inspection on 16 February 2016. This report covers our findings in relation to those requirements and also any additional improvements made since our last inspection.

Overall, the practice is rated as good.

Our key findings were as follows:

  • The practice had implemented and was following a system to ensure all MHRA and medicines alerts were acted on.

  • All staff acting as a chaperones had the appropriate Disclosure and Barring Service check (DBS check) completed.

  • Locum staff at the practice had all the necessary employment checks.

  • A cleaning schedule was in place and was being monitored.

  • Staff had received appropriate infection control training and they were infection control audits in place.

  • Health care assistants were working in accordance to Patient Specific Directions to ensure they delivered care safely.

  • A risk assessment had been completed for the safe keeping of a large liquid nitrogen container used for surgical procedures to ensure it was stored safely.

In addition improvements had been made in the following areas we had recommended :

  • Improvements had been made to the recording of patients care plans.

  • The practice was ensuring that palliative care meetings were held.

  • The recording of team meetings was consistent to ensure staff had access to them if they had been absent on the day of the meeting.

  • The practice had developed and was following a formalised system of identifying carers.

We reviewed this information and made an assessment of this against the regulations.

The practice supplied an action plan and a range of documents which demonstrated they are now meeting the requirements of Regulation. Regulation 12 Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 Safe care and treatment; Regulation 17 HSCA (RA) Regulations 2014 Good governance; Regulation 18 HSCA (RA) Regulations 2014 Staffing; and Regulation 19 HSCA (RA) Regulations 2014 Fit and proper persons employed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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