Queenhill Medical Practice, 31 Queenhill Road, Selsdon, South Croydon.
Queenhill Medical Practice in 31 Queenhill Road, Selsdon, South Croydon is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th March 2018
Queenhill Medical Practice is managed by Queenhill Medical Practice.
Contact Details:
Address:
Queenhill Medical Practice Queenhill Medical Prac 31 Queenhill Road Selsdon South Croydon CR2 8DU United Kingdom
Letter from the Chief Inspector of General Practice
This practice is rated as Good overall. (Previous inspection September 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Queenhill Medical Practice on 9 January 2018, as part of our inspection programme.
At this inspection we found:
The practice had clear systems to keep patients safe and safeguarded from abuse.
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes. However, we found that there were some incidents that the practice had not reviewed as significant events when it might have been beneficial to do so.
There were established safety systems. Most of the safety systems that had been established were monitored and were working well, leading to improvements were required. There were some systems that were not working as effectively. When we raised these with the practice, we were told of action taken to ensure that these safety systems were effective.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines. The practice generally performed well against local and national averages and targets.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider
should
make improvements are:
Review monitoring of all safety systems to ensure they are effective.
Review how to ensure that all incidents that would benefit from review as significant events are identified.
Consider how to improve uptake of cervical screening.
Review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is made available to them.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Queenhill Medical Practice on 30 September 2015. Overall the practice is rated as good.
Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients were assessed and well managed
Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
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