Queen Elizabeth House provides intermediate care for up to 26 patients with the aim of rehabilitating people to their own homes following a stay in hospital. The service provides a team of occupational therapists and physiotherapists to support this progression. We used a number of different methods to help us understand the experiences of people using the service including talking to people and observing the care provided. We spent time with people and we observed staff being friendly and warm towards people. People appeared relaxed and comfortable with their surroundings; with staff and the activities they were engaged in.

We spoke to people who use the service and they told us that they had been included in decisions about what care and support they received and when this would be available.

One person said "The staff are fabulous, here, we are treated really well, nothing is too much trouble". Another person said "I have no complaints, the nurses are very kind but

firm otherwise you wouldn't get going again." Someone else said "I feel I could talk to any of the staff about any concerns I may have".

We spoke with three members of staff who were able to demonstrate a good understanding of the needs of the people who lived at Queen Elizabeth House. They told

us that they were well supported by managers of the home; that everyone worked as a team and there were good opportunities for training.