We carried out an announced comprehensive inspection at Quayside Medical Centre on 27 February 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We previously inspected the practice on 25 July 2017 we found the practice was Requires Improvement overall and Good for Caring and Well-led.

We have rated this practice as Good overall

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We saw several areas of outstanding practice including:

• The practice had a clothes bank, a weekly food bank and free sanitary protection that any patient could access without referral.
• The practice made weekly deliveries of free sanitary protection to the local school.
• Open Days were held at the practice to provide easy and impromptu access for cervical screening, family planning and sexual health.

Whilst we found no breaches of regulations, the provider should:

• Establish a formal documented process to assure themselves of the clinical competence of staff in advanced clinical roles.
• Ensure all staff receive safeguarding training to the appropriate level.
• Review the system that identifies patients who are also carers to help ensure that all patients on the practice list who are carers are offered relevant support if appropriate.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice