Quay Health Dental Practice employed a practice manager, two dentists, a hygienist, four dental nurses and two receptionists on the day of our visit. This town centre practice was open during office hours from Monday to Friday. Opening times were displayed at the front entrance, on leaflets located at reception and on the practice website.

We spoke with four people during our visit who attended for treatment. All of them had attended the practice for several years and described it as a caring and responsive service. One person told us “It’s very friendly and they always listen, I give them ten out of ten.”

The practice had measures in place to deal with foreseeable emergencies. Staff had received first aid training and all required emergency equipment was up to date and easily accessible.

We spoke with four staff during our visit. All of the staff we spoke with told us that they had received training in safeguarding vulnerable adults and child protection. Patients told us they felt safe at the practice.

The practice was clean, tidy and well organised. One patient said “It’s extremely well looked after.” We found that the practice maintained high standards of infection control.

We found effective systems were in place to monitor the quality and safety of treatment being provided. We found that the practice was well led. The service identified, reviewed and managed potential risks.