This inspection took place on 28 July and 8 August 2016 and was announced. On the first day of our inspection the registered manager was not available so we revisited on 8 August 2016 to complete our inspection.

Quantum Care Limited is a domiciliary care service that provides support to people living in their own homes. Some people’s care was funded through the local authority and some people purchased their own care. At the time of our inspection 40 people received support from this service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risk of abuse because staff received training so that they understood the different types of abuse and knew what actions were needed to keep people safe.

People felt safe and secure with staff coming into their homes because staff had the skills and knowledge to care and support them in their homes. There were sufficient numbers of staff available to meet people’s needs.

Before staff were employed checks were made by the organisation about their skills and suitability which included a police check. The organisation did not always obtain references previous employment to ensure that staff conduct in that employment was satisfactory.

People were supported to receive their medication as prescribed. Staff who supported people with their medicines had received training, to ensure people received their medicines safely.

People were supported by staff that had received the support they needed so that they could carry out their role effectively.

People were supported by staff that were kind and respectful. Where appropriate, people were supported by staff to access other health and social care professionals when needed.

People’s independence was respected and promoted and staff responded to people’s support needs. Most people felt they could speak with staff about their worries or concerns and that they would be listened to and have their concerns addressed.

People had access to food and drinks and were supported to have food that they enjoyed.

The provider had management systems in place to assess and monitor the quality of the service provided to people. However, records management was not always effective in relation to ensuring all information was accurately recorded.