We carried out an announced comprehensive inspection on 2 August 2018, where we found that the service was not providing safe care in accordance with the relevant regulations. We carried out an announced focused inspection on 27 February 2019 to ensure that the service was providing care in accordance with the relevant regulations.

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

CQC inspected the service on 2 August 2018 and asked the provider to make improvements regarding ensuring that accurate, complete and contemporaneous notes were being maintained securely in respect of each service user. We checked this area as part of this focused inspection and found this had been resolved.

Quantum Clinic is an independent healthcare provider. The clinic provides a private service focused on providing a nutritional, environmental and integrative medicines approach to adult patients with chronic health issues. The services are provided only to adult patients.

The service is registered with CQC under the Health and Social Care Act 2008 for two activities. These being, treatment of disease, disorder and injury, and, diagnostic and screening procedures.

Dr Aryandokht Tavakkoli is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• Staff had the information they needed to provide safe care and treatment. Shared information was clearly recorded in patients’ medical notes.

Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice

We carried out an announced comprehensive inspection on 2 August 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was not providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Quantum Clinic is an independent healthcare provider. The clinic provides a private service focusing on providing a nutritional, environmental and integrative medicine approach to adult patients with chronic health issues. The services are provided only to adult patients.

This service is registered with CQC under the Health and Social Care Act 2008 for two activities. These being, treatment of disease, disorder and injury along with diagnostic and screening procedures.

Dr Aryandokht Tavakkoli is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Eight people provided feedback about the service via the CQC comment cards, and the clinic had received ten online feedback forms which were seen, all of which were positive about the standard of care they received. The service was described as excellent and the care and dignity afforded to patients were commented on.

Our key findings were:

• The practice was proactive in seeking patient feedback and identifying and solving concerns.
• The culture of the service encouraged candour, openness and honesty.
• Staff had the information they needed to provide safe care and treatment and shared information as appropriate with other services. However, shared information was not always documented within the patient notes.
• Staff maintained the necessary skills and competence to support the needs of patients.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Systems were in place to deal with medical emergencies and staff were trained in basic life support.
• Information about services and how to complain was available and easy to understand.
• The treatment room was well organised and equipped, with good light and ventilation.

We identified regulations that were not being met and the provider must:

• Ensure care and treatment is provided in a safe way to patients.

You can see full details of the regulations not being met at the end of this report.