This inspection was announced and took place on 30 November 2016.

Quality Care (Staffordshire) Limited provides personal care for people in their own home. At this inspection they were providing care and support for 74 people.

The registered manager who was also the registered provider was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe with the service provided to them and staff were aware of how to protect them from the risk of potential abuse. People were protected from the risk of harm because staff were aware of their responsibility of identifying possible risks and to avoid them happening. There were enough staff to ensure people’s needs were met and to support them to take their prescribed medicines.

People were cared for by staff who were skilled and who received regular one to one [supervision] sessions. People’s human rights were protected because staff applied the principles of the Mental Capacity Act in their care practices.

People were supported to eat and drink sufficient amounts to ensure their health. People were supported by staff to access relevant healthcare services.

People were cared for by staff who had a good understanding of their care and support needs. People were encouraged to be involved in planning their care which was delivered in a way that promoted their rights to privacy and dignity.

People were involved in their assessment of their care and support needs and were encouraged to share any concerns they had with staff. Complaints were listened to and acted on.

People were aware of who was running the agency and their views about the service provided were explored by the provider. The provider’s governance was effective in driving improvements and quality.

During this inspection we spoke with seven staff, the registered manager, three relatives, two people that used the service and three health or social care professionals. We received very positive feedback from all those we spoke with. One person who used the service said, "They are very good". Their relative and main carer said, "Nothing is too much trouble. We have the same carers unless they are on holiday. They are patient and kind".

Another person said, "They are lovely" and their relative told us, "The staff go above and beyond the call of duty, we couldn't manage without them".

People were protected against the risk of harm because the provider had an effective recruitment system in place to ensure that staff could work with vulnerable people.

People told us they received their planned care in a professional manner. This was because staff received reviews of their practice to ensure they met people’s individual needs.

We saw that there were systems in place to assess the quality of the service and improvements were made in response to problems that had been identified.