About the service: Purple Homecare Limited is a service providing personal care and support to people in their own home. At the time of the inspection the service was providing support to 8 people. Although the provider was registered to provide personal care from Hamilton House, 111 Marlowe's, Suite 608, Hemel Hempstead HP1 1BB we found that they had moved to another office but had not taken the required steps to amend their registration. This was a breach of the conditions of their registration. We inspected the office they told us they were providing the service from Victoria Square, 2 Fountain Court St Albans, AL1 3TF.

People’s experience of using this service: People told us the care they received was reasonable and was provided by a consistent workforce. We found that people were put at risk of receiving care that was unsafe and did not meet their needs.

Rating at last inspection: This was our first inspection since the service was registered on19 March 2018.

Why we inspected: This was a planned inspection.

Enforcement: We are taking enforcement action and will report on this when it is completed.

Follow up: The overall rating for this registered provider is 'Inadequate'. This means that it has been placed into 'Special Measures' by CQC. The purpose of special measures is to:

• Ensure that providers found to be providing inadequate care significantly improve.

• Provide a framework within which we use our enforcement powers in response to inadequate care and work with, or signpost to, other organisations in the system to ensure improvements are made.

• Provide a clear timeframe within which providers must improve the quality of care they provide or we will seek to take further action, for example cancel their registration.

If not enough improvement is made within this timeframe so that there is still a rating of inadequate for any key question or overall, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating this service. This will lead to cancelling their registration or to varying the terms of their registration within six months if they do not improve.

This service will continue to be kept under review and, if needed, could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within a further six months, and if there is not enough improvement so there is still a rating of inadequate for any key question or overall, we will take action to prevent the provider from operating this service. This will lead to cancelling their registration or to varying the terms of their registration.

Full information about CQC's regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded. We will have contact with the provider following this report being published to discuss how they will make changes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk