Purple Care provides personal care to people in their own homes. At the time of our inspection there were 30 people using the service.

The service had a registered manager. The registered manager was also the registered provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Experiences of the people using the service at the time of our inspection were mainly positive. Most told us they were supported by support workers that were kind and caring. The support workers we spoke with were enthusiastic about providing people with support that was based on their individual needs.

There was a culture within the service of treating people with dignity and respect. The registered provider sought people’s views about what mattered to them and acted on their feedback.

People felt safe. Staff had been provided with safeguarding training to enable them to recognise signs and symptoms of abuse and knew how to report them. There were risk management plans in place to protect and promote people’s safety.

There were enough support workers to make home care visits. The provider was continually recruiting more staff. Recruitment procedures were designed to ensure that staff employed were suitable for their roles. Staff were supported through training and supervision.

People were supported to have their medicines during home care visits.

Support workers who supported people with preparing meals were trained in food hygiene. People received enough to eat and drink and staff gave support when required.

There were arrangements in place at the service to make sure that action was taken and lessons learned when things went wrong and to improve safety across the service.

Support workers received an induction when they first commenced work at the service and in addition also received on-going training to ensure they were able to provide care based on current good practice when supporting people.

People were supported by staff to use and access a wide variety of other services and social care professionals. The office staff had a good knowledge of other services available to people and we saw these had been involved with supporting people using the service. People were supported to access health appointments when required to make sure they received continuing healthcare that met their needs.

People were supported to have maximum choice and control of their lives and support workers supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People were listened to, their views were acknowledged and acted upon and care and support was delivered in the way that people chose and preferred. Care plans provided support workers with detailed information and guidance about people's likes, dislikes, preferences and guidance from any professionals involved in their care. Care plans were regularly reviewed to ensure care met people's current needs. This helped to provide support workers with the information they needed to provide care that was personalised for each individual.

People, relatives and staff knew how to raise concerns and make a complaint if they needed to and there was a complaints procedure in place to enable people to raise complaints about the service. People also made compliments about the service.

The management and leadership within the service had a clear structure and the registered provider was knowledgeable about people's needs and key issues and challenges within the service. Staff felt supported and valued. The registered provider had systems in place to monitor the quality of the care provided and to ensure the values, aims and objectives of the service were met. Those systems