We spoke with two people who used the service and their parents. People told us that they had been provided with information to take home and consider at their own leisure. They had also been given information about how to care for their braces, and how to keep them clean. People told us they understood their treatment plans. One person told us "He (the orthodontist) is very clear and I always understand what is happening".

We observed four appointments and found that people's needs were assessed, and if treatment was required they met with a nurse who explained what to expect and how to care for the braces effectively. We found that people were involved in making decisions about their treatment, for example, if people required fixed braces people chose the colours for this. We found that the provider had suitable arrangements in place to deal with foreseeable medical emergencies.

We found that the provider had safeguarding procedures in place and staff were knowledgeable about how to identify safeguarding concerns. Staff received checks on their backgrounds to ensure they were suitable for their role and the provider had a complaints procedure that clearly explained how complaints would be handled.