When we inspected Purely Orthodontics on 21 March 2013, we spoke with two people who saw a dentist that day and their parents. They told us that they were satisfied with the service they received. They told us that the dentists explained their options and provided information to help them to make decisions on treatments. Records we saw confirmed this. We also saw staff showing video footage to patients and their parents, explaining how their orthodontic treatment would proceed.

The surgery had processes in place to ensure treatment was delivered safely. All areas were clean and tidy and there were robust infection control processes in place to ensure people were treated safely.

The provider carried out frequent patient satisfaction questionnaires and acted upon suggestions, such as extended opening hours. The provider had a comprehensive complaints policy in place and we saw that both complaints and less formal patient comments were followed up in an appropriate manner. This ensured that the practice continued to examine its processes and provide a good service to people.