Pure Sports Medicine provided a specialist service by doctors and therapists for sports injuries and musculoskeletal conditions. We were able to speak with one patient who said, “it is a very good service. I was given lots of exercises to do and a diagram to take home. I had clear instructions. It is an excellent service.” One patient from the last patient survey left the comment, “excellent service. Friendly and professional.”

People were asked for their consent before they received care and treatment and the provider acted in accordance with their wishes. People experienced care, treatment and support that met their needs. Their care and treatment was planned and delivered in line with their individual assessment.

Medicines were handled appropriately and safely administered by clinicians. The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained. People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained

We spoke with one person using the service on the day of our inspection. This person told us they had used the service previously and their positive experience at that time had encouraged them to return for treatment on this occasion. This person told us their physiotherapist always asked about their progress and any changes to their condition at the beginning of each appointment. This person told us that the service always provided them with written information about their treatment plan and guidance about exercises they should do between each appointment.

We looked at the provider’s website and saw that this contained testimonials from patients about their experience of the service. Feedback included positive comment about the way in which consultation and treatment was carried out.

We looked at the clinic's latest annual patient survey results. These were very positive with 82 per cent describing their experience as 'excellent'. The survey asked people about accessing the service, the information and explanations they received, the environment, and the helpfulness of staff and practitioners. The results were positive for all aspects. This picture was confirmed by our own observations and interviews during the inspection. One patient we spoke with during the inspection said "It is an amazing service."