In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.

We spoke with one person who used the service and looked at the provider's 2012 feedback survey. We also looked at 41 recently completed feedback questionnaires that were being collated for the 2013 survey. Most people were either "extremely" or "very" satisfied with the service overall. Comments included, "I would highly recommend", "the highest standard of healthcare professionals" and "keeping you in the loop every step of the way to better health". People had their complaints and comments listened to. There was a complaints policy in place and we saw that all formal and informal complaints had been logged, investigated and resolved, where possible.

Treatment was planned and delivered in a way to ensure a person's safety and welfare. Any risks associated with the treatment were explained and people were asked for their consent before any treatment was carried out. If a person needed to be referred to another practitioner or service this was arranged. We saw that letters were sent to relevant health professionals involved in a person's care to keep them informed of the on-going treatment.

People were cared for in a clean, hygienic environment by staff who had been trained to deal with medical emergencies.

We did not speak to people on this occasion because there was no one using the service available when we visited.

But Pure Sports Medicine sent us a copy of their most recent survey. These results were generally positive about the service. People said that diagnostic, screening procedures and treatment options were properly explained to them, along with information about risk.

People were satisfied with the treatment they received at Pure Sports Medicine.