This inspection took place on 19 January 2017 and was announced. The registered provider was given short notice of our inspection. We did this because the service is small and the registered manager was sometimes out of the office and we needed to be sure that they would be available. The service moved to new premises in 2016 and the new location was registered with the Care Quality Commission on 15 February 2016.

Proud to Care is a small domiciliary care service registered to provide personal care for people living in their own homes. At the time of the inspection the service was supporting 17 people.

There was a manager at the service who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People received care from the same group of care workers and were introduced to any new staff who would be supporting them. People told us care workers turned up on time and stayed the full amount of time stated in their care plan.

People we spoke with were very satisfied with the quality of care they had received and made positive comments about the staff.

Relatives we spoke with were very satisfied with the quality of care their family member had received. They also made positive comments about the staff and the senior managers.

We saw there were sufficient staff to provide regular care workers to people using the service.

We saw the service's recruitment policy and procedure needed updated. The registered manager assured us the policy would be updated.

People had risk assessments in place, to ensure that potential risks to people were managed and minimised whilst still promoting independence.

There were robust systems in place to ensure people received medicines at the time they needed them.

Staff underwent an induction and shadowing period prior to supporting people on their own, and had regular updates to their training to ensure they had the skills and knowledge to carry out their roles. Staff received specialist training to meet the needs of people using the service.

Staff were supported to deliver care safely and to an appropriate standard.

Care plans were detailed and person centred. They contained personal preferences and instructed staff on encouraging people to maintain their independence. Care plans were reviewed and updated regularly.

People were supported with their health and dietary needs, where this was part of their plan of care.

The service promoted people’s wellbeing by providing daytime activities and opportunities to go out into the community, where this part of their plan of care.

People and relatives were confident that if they raised any concerns or complaints, these would be taken seriously and appropriate action taken.

People and relatives we spoke with knew who the registered manager [managing director] was and spoke highly of them and the service as a whole.

There were regular checks completed by senior staff to assess and improve the quality of the service provided. The service actively sought the views of people and their representatives to continuously improve the service.