About the service

Proactive Life (Berkshire) Med Care Home Services Limited is a domiciliary care service providing personal care to people living in their own homes. At the time of this inspection the service was supporting two people living in a shared supported living house. Only one of those people received personal care from the service.

The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’, which is help with tasks related to personal hygiene and eating. We do not inspect the premises people live in. Not everyone using Proactive Life (Berkshire) Med Care Home Services Limited receives personal care but where they do we also take into account any wider social care provided.

People’s experience of using this service

People were protected from the risks of abuse and a relative thought their family member was safe with the staff providing their support and care. Risks to people’s personal safety had been assessed and plans were in place to minimise those risks. Staff recruitment and staffing levels supported people to stay safe while working towards their goals and going about their lives.

People were treated with care and kindness. Staff used innovative ways to help people manage and reduce their anxieties. People were consulted about their support and could change how things were done if they wanted to. People were treated with respect and their dignity was upheld. This was confirmed by a relative who provided feedback. People's diverse needs were identified and met. People's right to confidentiality was protected.

People received effective care and support from staff who knew them well and were well trained. People received effective health care and support. Medicines were handled correctly and safely. People's rights to make their own decisions were protected. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received care and support that was personalised to meet their individual needs. Staff looked for ways to improve and enhance people's lives by exploring new activities and employment people could participate in.

People benefitted from staff who were happy in their work and felt well managed and supported. People benefitted from a service which had an open and inclusive culture and encouraged suggestions and ideas for improvement from people who use the service, their relatives and staff. A health care professional commented on a recent feedback form, "Support for [Name] is of a high standard. Thank you for your hard work and working tirelessly to support [Name] with their needs."

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This is the first inspection of the service.

Why we inspected

This was a planned inspection based on the date the service started to provide personal care to people.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.