About the service:

Private Road - Hugglescote is a care home that was providing accommodation and personal care to three people with learning disabilities and complex needs aged 65 and under at the time of the inspection.

The service is based in Hugglescote Leicestershire. It comprises of three purpose built self-contained adjoining houses with an onsite office.

People’s experience of using this service:

• People were treated to a positive experience of care and support. Care provided to people respected their privacy, dignity and promoted their independence. Staff knew people's needs well and people had developed positive relationships with staff.

• People using the service and their relatives knew how to raise a concern or make a complaint. There was a complaints system in place and people were confident that any complaints would be responded to appropriately.

• Systems were in place that confirmed any allegations of abuse were managed appropriately. The environment meets people’s needs and is safe to live in. People were supported to access relevant health and social care professionals proactively. There were systems in place to manage medicines safely.

• Care plans and risk assessments had been completed and were regularly reviewed. These contained important information how to meet people's needs.

• The registered manager had a visual presence and staff felt supported and received training to support their role.

• Staff demonstrated their understanding of the Mental Capacity Act, 2005 (MCA). Staff gained people's consent before providing personal care.

• The service met the characteristics for a rating of good in all the key questions we inspected.

• Therefore, our overall rating for the service after this inspection was good.

• More information about our inspection findings is in the full report.

Rating at last inspection:

This was the first inspection of the service since the change in provider in February 2018.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.