This inspection took place on 1 December 2016 and was announced. The service was registered with the Care Quality Commission (CQC) in June 2015 and this was the first visit since its registration.

Priory Westfield View is registered for accommodation for people who require nursing or personal care. The service does not offer nursing care, but provides support for a maximum of three people over the age of 18 years who have a mental health condition or a learning disability. The service has disabled access and limited parking on the avenue leading up to the premises. It is located in the small town of Market Weighton and the local shops and amenities are only a short walk from the service. At the time of our inspection there was only one person using the service.

The registered provider is required to have a registered manager and the manager in post was registered with the Care Quality Commission (CQC) in September 2015. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The person using the service told us that they felt confident about their safety. We found that the staff had a good knowledge of how to keep the individual safe from harm and the staff had been employed following robust recruitment and selection processes.

The staff received induction, training and supervision from the registered manager and we saw they had the necessary skills and knowledge to meet the person’s needs.

The person received help from the staff with shopping for personal items and carrying out small household tasks. This ensured the person retained their independence as much as possible whilst learning essential life skills, such as budgeting, housekeeping and cooking.

Discussion with the person who used the service indicated that they recognised they needed support in some aspects of their care. We saw that there was a good working relationship between the person and the staff based on mutual respect and trust.

The person’s comments and complaints were responded to appropriately and there were systems in place to seek feedback from the person and their relatives about the service provided. We saw that the registered manager met with the person on a regular basis to discuss their care and any concerns they might have. This meant the person was consulted about their care and treatment and was able to make their own choices and decisions.

Records about the person who used the service enabled the staff to plan appropriate care, treatment and support. The information needed for this was systematically recorded and kept safe and confidential. There were clear processes in place for what should happen when the person moved to another service, such as a hospital, which ensured that the person's rights were protected and that their needs were met.

The person who used the service and the staff told us that the service was well managed. The registered manager monitored the quality of the service, supported the staff and ensured that the person who used the service was able to make suggestions and raise concerns.