People told us that they were happy with the service provided and that their dignity was maintained and their privacy protected. They were encouraged to ask questions and felt staff had the time to answer their questions. People reported that staff were good at discussing all their treatment options with them. One person told us, “I’ve been coming here for over 25 years, the staff are always friendly and helpful and they always explain any treatment I need as well as the prices”. Another person told us, “All staff are really friendly, it’s always very clean here, I’m very happy with the service I received”.

Overall we found that the provider was operating effective systems that ensured patients received appropriate care and treatment in an environment which appeared clean. We found that services were provided by staff who were appropriately supported in relation to their responsibilities.