People were provided with information, including the costs, associated with their treatment and care and were given time to consider whether they wanted to consent to their treatment.

People's plans of care identified what people's risks of treatment were and how the dentist and his staff managed these risks. People who used the service were supported and offered reassurance to make their appointment as easy and as comfortable as possible.

The dental practice followed Department of Health (DH) guidance for infection control. During our inspection visit we observed that the practice was clean and hygienic. Records we reviewed demonstrated that the treatment rooms were sanitised and cleaned before people used the service.

The provider completed checks, such as those issued by the Criminal Record Bureau (CRB), photographic identity and previous employment history, prior to staff commencing employment with the service.

Of the few complaints that had been made against the service, we saw that timely and appropriate responses had been provided to the satisfaction of the complainant. Information was provided in the practice's reception on how people could make a complaint.