We spoke to four patients, all of whom were very complimentary about the practice. They felt that they were treated with respect and dignity. They told us that they were informed about the choices, costs, alternatives and possible outcomes of their treatment. One of the patients who had been attending the practice for over 40 years told us "A very good practice - excellent staff, they always listen to me" and another said "Very happy - they always seem to have time for you and explain everything". All four of the patients we spoke with had been attending the practice for over 10 years.

We found that a patient satisfaction survey had been done in an anonymous manner. From this survey we saw comments like "Excellent team and service, given with a smile at all times" and "Everyone is friendly and helpful". We found that the practice invited feedback and responded when appropriate.

The practice was friendly, welcoming and informative. We saw that patients were listened to in all areas of the practice. The surgery was clean throughout and there was evidence of a well supported staff. There was a plentiful supply of patient leaflets in the practice explaining treatment options and other relevant information.

We found that all patients were given sufficient information to give an informed consent and the staff were well trained and caring. The practice was well led by the practice owners and the staff were observed to be well organised.