During the inspection, we spoke with one person who used the service and the parents of two young people who used the service. They told us told us the treatments were clearly explained to them and that they signed consent from during each visit. We found that people were asked for consent and the provider acted in accordance with people’s wishes.

People who use the service received care in a way that met their needs and preferences. The people we spoke with told us they were satisfied with the services they received. One person told us they were given an appointment on the same day when they needed emergency treatment.

We found the environment and equipment in the practice to be clean, safe and well maintained. The people we spoke with told us they did not have any concerns about the cleanliness of the premises or the dental equipment and instruments.

There were enough qualified, skilled and experienced staff to meet people’s needs. The people we spoke with told us the staff were friendly and approachable. They also told us the staff were very good with children and helped them to settle and remain calm during their appointments.

There was an effective complaints system available, in case anyone wished to raise a complaint. The people we spoke with told us that they had no concerns and that they would speak to the staff if they had any concerns or complaints.