This was an unannounced inspection that took place on 29 November and 1 December 2016.

The home provides care and accommodation for up to six people with learning disabilities. It is located in the Fulwell area of Twickenham.

At the time of our inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

This was the first inspection with a new provider.

People told us they enjoyed living at Princes Road and that it was their home. They also thought that staff provided them with the care and support they needed. People decided what activities they wanted to pursue and when they wished to do them. People also felt safe living at the home and doing activities within the local community. The home provided a warm, friendly and welcoming environment with people coming from and going to activities as they wished and being under no pressure to do things they did not wish to. Their body language and interaction was also very positive towards staff and each other. They had a wide variety of activities to choose from at home and in the community.

People's care records were readily accessible, up to date and covered all aspects of the care and support people received, their choices, activities and safety. People’s care plans were completed and the information contained was regularly reviewed. This meant staff were able to perform their duties efficiently and professionally. People were encouraged by staff to discuss their health needs and had access to GP’s and other community based health professionals, as required. People were supported to choose nutritious, balanced meals to promote a healthy diet that also met their likes, dislikes and preferences. This enabled them to be protected from nutrition and hydration associated risks. People said they enjoyed the meals they ate.

People were familiar with who the staff that supported them were, said they liked them and the staff also knew people who use the service and their likes and dislikes. People were well supported and they enjoyed how staff delivered their care. People were provided with information about any activities taking place so they could decide if they wanted to participate. Staff provided care and support in a professional, friendly and supportive manner that focussed on people as individuals. Staff had appropriate skills to carry out their roles, were well trained and made themselves accessible to people using the service. Staff told us they enjoyed working at the home and felt well trained and supported by the manager and organisation.

People said the manager and staff were approachable, responsive and listened to them. The quality of the service provided was consistently monitored and assessed.