Prime Health Diagnostics Ltd opened in June 2012 and provides diagnostic healthcare services in a five to ten-mile radius around Weybridge, Surrey. The diagnostic imaging service, delivered 3T Magnetic resonance imaging (MRI), Digital X-ray and Ultrasound services. The provider is subcontracted by a local private hospital to facilitate a choose & book NHS contract.

The main service provided was diagnostic screening however, it also provided a GP and a wide range of other health therapies. We did not inspect the GP service as part of this inspection. Most of the MRI referrals are for musculoskeletal (MSK) imaging but also have a smaller number of neurological, urological and prostate referrals throughout the year. The x-ray and ultrasound services are mainly musculoskeletal (MSK) orientated, but also include other specialities.

We last inspected this location in January 2013. Our inspection found the provider compliant with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010

We inspected this service using our comprehensive inspection methodology. We carried out the unannounced inspection on 9th October 2018.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

On the day of our inspection each person was making their first visit to Prime Health. We spoke with one person who had used the service that day and reviewed 30 surveys of people who had used the service during January 2013.

We spoke with three staff, reviewed records and made observations throughout the inspection.

We observed that staff were helpful and that people were offered clear explanations about treatments and what to expect. We noted that people had commented positively about their interactions with the staff. Comments included “Staff were very polite and helpful” and “Procedure was very well explained.”

The service had only been open for a few months and we saw that it was well appointed. We noted that the centre was clean, hygienic and well maintained.

People commented that staff seemed well trained and equipped in their role. For example, one person had said that “I was taken care of very caringly.“ Another person had said that “Staff were all very thorough and efficient.“

There were a number of people who had expressed satisfaction in relation to the quality of the service. One person had stated “It is some of the best customer service I have experienced.”