We spoke with nineteen people who used Pride Hill Dental Practice to gain their

experiences of the service they received. People we spoke with included people with

physical disabilities, people who had received extensive treatment, people who were very

nervous about visiting the dentist and people who had attended the practice over a

number of years.

The majority of people shared very positive experiences of their care and treatment.

Comments included, "This is the best dentist. I have ever been to. I have already recommended them to friends and family.” and, “They are very honest and don't invent work to be done.”

People told us their treatment options were fully discussed with them which enabled them to make an informed decision about their treatment and whether they wanted to go ahead with the dental work recommended.

People received their treatment in a clean and hygienic environment. We saw the practice had improved their arrangements in place for the safe management of infection control. Staff had received training to reduce the risk of cross infection.

People considered the staff were competent and knowledgeable in their work. We saw that staff had worked at the service for a long time, and they told us they were engaged in continuous professional development and had appropriate professional registrations.