Prestige Nursing Wakefield, Margaret Street, Wakefield.Prestige Nursing Wakefield in Margaret Street, Wakefield is a Homecare agencies specialising in the provision of services relating to dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments, services for everyone, substance misuse problems and treatment of disease, disorder or injury. The last inspection date here was 19th July 2018 Contact Details:
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20th June 2018 - During a routine inspection
We inspected Prestige Nursing Wakefield on the 21 and 27 June 2018 both visits was unannounced. This was the first inspection the service had received since moving locations in April 2017. This service is a domiciliary care agency. It provides personal care to people living in their own homes.in the community. It provides a service to older adults, younger disabled adults. At the time of inspection there was 45 people receiving personal care. The home had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Staffs competency was assessed before they worked with people and periodically during their employment. Staff, people and their relatives told us they could speak to the manager if they had any concerns. The registered manager carried out formal supervisions and visual observations of. We saw staff received an annual appraisal. We saw staff meetings were in place and weekly newsletters and surveys were sent out to people and their relatives yearly. People told us they felt safe with the care and support they received from staff. Staff were aware of safeguarding procedures and how to follow these. Staff had completed an induction and was allocated to support people in relation to their care and cultural needs. Staff were sufficiently trained and knowledgeable about their roles and responsibilities. People told us they were supported to eat and drink. Staff supported them to healthcare appointments and provided personal care as required to meet people’s needs. Medicines were managed, stored and administered safely. There was a complaints procedure in place. People who used the service, their relatives and staff knew how to complain. Complaints and compliments were dealt with in accordance with the agency policy. Accidents and incidents were recorded and trends and patterns were analyses by the registered manager. There were systems in place to assess and monitor the quality of the service. Staff said there were good leadership within the service which promoted an open culture.
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