Patients who used the service received appropriate care and support that met their individual needs and were treated with dignity and respect. We found patients who used the service understood the care and treatment choices available to them.

We found that staff followed best practice guidelines for surgical instruments and hygiene. Staff had been trained in infection control and dealing with emergencies to protect patients from the risk of harm.

Staff had been trained in safeguarding and showed awareness of reporting procedures. There were sufficient staff with the right knowledge, experience, qualifications and skills to support people.

There were effective systems in place for checking the quality of the service provided. The practice had an effective system to regularly assess and monitor the quality of service that people receive and to identify, assess and manage risks to the health, safety and welfare of people using the service.

Complaint information was available for patients to use if they wanted to raise a concern.

Records were fit for purpose.

Patients who used the dental practice were positive about the quality of dental service they had received. For example, patients' told us she is a good dentist, she always explains things’. They told us that treatment plans were explained to them in a way they understood and the costs of treatment were made clear before treatment commenced. Patients said that their privacy and dignity were respected by the dentist.